Terms of Service

These Terms of Service (“Terms”) govern your use of the services provided by SiteonWP LLC (“we,” “our,” or “us”) through our website siteonwp.com. By accessing or using our services, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our services.

1. Services Provided

SiteonWP LLC offers web hosting, email hosting, and other related digital services (the “Services”). Details of the available services, plans, and features are provided on our website and may be updated from time to time.

2. Account Registration and Security

To access our Services, you may need to create an account. You agree to:

• Provide accurate and complete information during registration.
• Maintain the confidentiality of your account details, including your password.
• Notify us immediately of any unauthorized access to or use of your account.

You are solely responsible for all activity on your account and may be held liable for losses caused by misuse of your account.

3. Acceptable Use

You agree not to use our Services for any unlawful or prohibited activities, including but not limited to:

• Engaging in illegal activities or violating any applicable law or regulation.
• Hosting, storing, or sharing content that is obscene, defamatory, infringing, or harmful.
• Engaging in spamming, phishing, or other malicious activities.
• Attempting to gain unauthorized access to other accounts, servers, or networks connected to our Services.

We reserve the right to investigate any suspected violations of these Terms and to take appropriate action, including suspending or terminating your account.

4. Payment and Billing

• Fees: All fees for our Services are listed on our website and are subject to change. Fees are charged on a periodic basis as specified in your selected service plan.
• Payment Method: You must provide a valid payment method. By providing payment information, you authorize us to charge all applicable fees to your payment method.
• Late Payments: If we do not receive payment by the due date, we may suspend or terminate your Services until payment is received.

5. Refund Policy

At SiteonWP LLC, we want you to be satisfied with our services. Our Refund Policy is as follows:

• Hosting Services: We offer a 30-day money-back guarantee for new hosting accounts. If you are not satisfied with our hosting services within the first 30 days, you may request a refund.
• Custom Services (e.g., website design, SEO, etc.): Due to the personalized nature of these services, they are generally non-refundable once initiated. However, we will work with you to address any concerns or issues that arise.
• Domain Registrations, Transfers, and Renewals: These services are non-refundable once processed.

To request a refund, please contact our support team at [email protected]. Include your account information, details of the service, and reason for the refund request. Refunds are processed to the original payment method within 10-15 business days after approval. Please note that refunds are only available for the initial purchase and do not apply to renewals or additional purchases.

6. Intellectual Property

All content, materials, and services provided by SiteonWP LLC, including text, graphics, logos, and software, are the property of SiteonWP LLC or our licensors and are protected by copyright, trademark, and other intellectual property laws. You agree not to reproduce, distribute, or otherwise exploit our content without our explicit permission.

7. Service Modifications and Availability

We may modify or discontinue any part of our Services at any time, without notice. We strive to maintain high availability; however, we do not guarantee uninterrupted access to our Services, and we are not liable for any service interruptions or losses caused by maintenance, network issues, or other unforeseen factors.

8. Limitation of Liability

To the fullest extent permitted by law, SiteonWP LLC, its affiliates, and its staff shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our Services. Our liability in any case is limited to the fees you paid for the Services during the 12 months before the claim arose.

9. Indemnification

You agree to indemnify, defend, and hold harmless SiteonWP LLC, its affiliates, and their respective officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of our Services or any violation of these Terms.

10. Termination

We reserve the right to suspend or terminate your access to our Services at any time, with or without notice, for conduct that violates these Terms, or for any other reason, including non-payment or technical issues. Upon termination, your right to use our Services will immediately cease, and you may lose access to your data on our servers.

11. Changes to These Terms

SiteonWP LLC reserves the right to update or change these Terms at any time. We will post the updated Terms on our website, with the date of the last update. Your continued use of our Services after any changes indicates your acceptance of the new Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of United States/New Mexico, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in United States/New Mexico for any disputes arising out of or relating to these Terms or your use of our Services.

13. Contact Us

If you have any questions regarding these Terms, please contact us at [email protected].